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Technology Help Desk

Preus Library
Main Level
700 College Dr
Decorah, IA 52101

Fall Hours

M-Th: 7:30 am – 9:00 pm
F: 7:30 am – 5:30 pm
Sa: 2:00 pm – 5:00 pm
Su: Noon – 9:00 pm

Fall Break Hours

(Oct. 18–23)
Friday: 7:30 am – 5:00 pm
Saturday: Closed
Sunday: Closed
Monday: 8:00 am – 5:00 pm
Tuesday: 8:00 am – 5:00 pm
Wednesday: 8:00 am – 9:00 pm

Full Hours

helpdesk@luther.edu

Phone: 563-387-1000

Phone

Luther is using Zoom Phone Voice Over Internet Protocol (VoIP) phone system. The college selected this cloud-based phone system as a complementary tool integrated with Zoom Meeting.

Zoom Phone works with the Zoom software you’ve used for meetings and webinars. You can make and receive phone calls from your computer and mobile devices including your laptops, tablets, and smartphones. You have control over when calls ring on your devices and how you receive your voicemail. Watch the 2-minute Zoom Phone App Overview.

New equipment (headsets/earbuds for softphone users, and physical phones) is distributed by ITS.

Quick Start Guide

Quick Start Guide for Zoom Phone

Getting Started

In order to receive phone calls, you will need to be logged into the app. Sign into the Zoom app as part of your daily routine.
After entering a number, you will need to hit “Dial” or the blue handset button.
How to record voicemail greetings at Luther (includes Luther’s greeting guidelines)
Set your working hours
Make and Receive Calls

Phone Types

Softphone: A softphone is any computer or smart device that allows you to make or receive phone calls through the use of the Zoom Phone Desktop App (video). For most Luther employees it will be your Luther-provided computer or laptop along with a new Luther-provided headset or earbuds.
Physical phone: While traditional physical phones are in certain locations, the college encourages adoption of softphones (e.g. computers or other devices utilizing Zoom software) which can take advantage of the new features.

Note: Employees also have the ability to use the Zoom smartphone app on their personally-owned or employee-owned phone when on-the-go or working from home.

Luther virtual, in-person and recorded training sessions

Training for the new phones happened virtually via Zoom; these training sessions were recorded. If you would like training or a Q&A session for your department, either in person or virtual, please let us know.

Training followed by Q&A

Zoom App Training slideshow (pdf) – Summer 2022
Zoom App Training (video) Passcode: a4f^PX6X

Additional Resources

FAQ

Will 4-digit dialing still work?

Yes. You can still dial on-campus 4 digit extensions.

Do I still need to dial 9, 1 to make a call outside the College?

No! Dial the area code and number without prefacing it with 9,1. Note that personal calls, even local calls, should be made using personally-owned devices.

How will I access my voicemail? There are many ways you can access your voicemail through the new system:

Online through the Zoom portal at luther.zoom.us
On your physical phone via the voicemail button
On your smartphone through the Zoom app
In your email account with the transcription of the voice and a sound file of the actual voicemail

How do I use the voicemail "text to speech" function?

Use Google Docs to write and keep track of all your voicemail greetings. Copy/paste your greeting into the Text to Speech window at luther.zoom.us, choose which “voice” to say your message, and be sure to listen to the recording. To make changes, edit the text in Google Docs and copy/paste into a new greeting. Trash any unwanted greetings. For Luther’s greeting guidelines, please see “How to record voicemail greetings at Luther (includes Luther’s greeting guidelines)

What if I prefer to read my voicemail instead of hearing it?

Zoom automatically emails you both an audio and text transcription of your voicemail. This can be disabled if you prefer not to receive voicemails in email. Regardless of this setting, you may log into Zoom to hear these messages.

Will using my personal cell phone count against my own phone plan?

No, as long as you are on WiFi using the Zoom app and logged in with your Luther credentials. Some data rates may apply if you are not using WiFi.

Will people see my personal number in Caller ID when I use Zoom from my cell phone?

No. If you make a call from the Zoom app on your phone, the people receiving your call will see your Luther College phone number.

My department has a service line that is shared among multiple people. Will this still work?

Yes! In fact, managing shared service lines is easier in Zoom.

I prefer to use a headset for my Zoom meetings. Will it work for Zoom phone as well?

Yes, you can absolutely use a headset for meetings or for Zoom calls.

Will calls in Zoom interrupt my meetings?

No. You can hide notifications of incoming calls anytime you wish, or instead choose to let the call arrive and determine whether to send it directly to voicemail, put your meeting on hold to answer it, or even merge it into the meeting you are having.

Where do messages go?

In the Phone tab of the Zoom app, there are sections for call history, voicemail (with transcription), and phone lines that you have access to.

Can I forward my college number to my personally-owned cell phone or other phone?

Zoom calls can be forwarded to smart phones, flip phones or landline phones as needed.

Will I be able to send text messages through the new phone system?

We are currently researching this option. Stay tuned!

Can I merge calls or add a caller?

Yes! With the new phone system, additional options become available while you’re in a call such as the ability to add another person and turn it into a conference call. To learn about this “Add Call” function, visit Using in-call controls.

What are "business hours"?

Business hours default to 8-5, Monday-Friday in Zoom. Outside of those hours, your calls will go straight to voicemail. If these are not your working hours, sign into luther.zoom.us and adjust them. Please confirm the text that displays in the Zoom App under Phone > Lines is accurate and report discrepancies to the Technology Help Desk.

How do I use the "Do Not Disturb" function?

1. Turn “do not disturb” on and off through the Zoom softphone app on your computer or other device.

2. Adjust your phone settings at luther.zoom.us

3. “Hide incoming calls while in a Zoom meeting” through the Zoom softphone app

4. More tips at support.zoom.us

How do I set my Personal Emergency Address?

1. Go to luther.zoom.us, choose “Phone” on the left side, click on Settings. Scroll down to “Emergency Address”.
2. The “Default” will be 700 College Drive, Decorah, IA 52101 (leave as is).
3. If you ever work from home or elsewhere, click on “Personal Emergency Address” and add that location(s).
4. Go to the desktop/softphone app, click on your initials/picture in the upper right corner, then click on “Settings”, and then “Phone”.
5. Make sure the box is checked to allow “Location Permission”.

More Zoom Phone FAQs