Signing in to Luther Services

Almost every Luther service signs in with a single username and password called a Norse Key and is protected by multi-factor authentication (MFA).

Most services used by current students and employees share a common Microsoft single-sign on (SSO) portal. Typically you’ll only need to sign in once per day and then get to skip signing in for all the other SSO services. These services all use your Norse Key and Microsoft’s MFA process. Alumni and Parents don’t use our SSO service or regular Norse Keys.

Help! I can’t sign in

The Technology Help Desk can help you get back into your account, ideally over the phone or in person. Here are some things to do before you call:

If your password doesn’t work

• Test it on a few other Luther services. We recommend testing at norsekey.luther.edu, Norse Hub, and Norse Apps.
• Check your Luther email for a password expiration reminder. If your password expired, you can only regain access by contacting the Technology Help Desk.
• Make sure your username is entered correctly. You should only append “@luther.edu” when prompted for “email”—not in fields that only ask for “username”.
• If you recently changed your password, the most common cause by far is simple mis-entry, usually because you’ve misremembered your password. Even if you’re confident of your password, try a few plausible variations. Try it fast and try it slow. Take a break and come back.
• If your password is being auto-filled, delete it and enter by hand. You may need to correct the record in your password management tool.
• Make sure that your Caps Lock isn’t on. If you’re using an extended keyboard, make sure that the Numbers Lock is on.
• Visually inspect the entered password. If you can’t expose the entered characters, count them—make sure its the same total that you expect.

If you can’t pass multi-factor authentication

• If you see an error message, try again in an Incognito/Private Window.
• If you just arrived on campus, make sure that your device is properly registered to our network.
• If you don’t get a cell signal, force reboot your phone and enable wifi-calling. If you still don’t get service, contact your cell phone provider.
• If you’re outside of the United States, contact the Technology Help Desk to set up a Zoom call. After you get into your account, immediately add an authenticator app, which doesn’t depend on cell or wifi service.

If none of the steps above work, you’ll need to contact the Technology Help Desk so that we can help you change your authentication method. When you get back into your account, setup a redundant authentication method, like a second phone number or an authenticator app.

If you’re the leader of a student organization

Make sure you’ve completed the Organization Update Form so that you’re authorized to get help with your account.

If you’re a parent accessing Norse Hub

• Make sure that your student has granted you access.
• Your username should be your last name and then a set of numbers. It is unique to you.
• You might be locked out of the Parent Proxy because of three invalid attempts.
• If you’re able to sign in but don’t see anything other than “Search for courses”, choose “Change Proxy User” from the sidebar or within the username dropdown menu.

Learn more at our Norse Hub page.