Norse Apps

Norse Apps is the Luther-supported version of Google’s suite of products, and includes Gmail (a.k.a. Norse Mail), Calendar, Drive, Meet, and the Google productivity suite (i.e. Docs, Slides, Sheets, and others).

Students have access to their Norse Apps account while they are a current student and for a short time after they leave. Student accounts are for Luther-related work (i.e., academic work and in communication with other Luther students, faculty, and staff). In anticipation of great things to come, students should create a second, separate email account for personal and professional use.

Employees have access to their Norse Apps account while employed; Emeriti retain their accounts for now. Luther accounts and equipment are for Luther-related work. If employees don’t already have a personal email account, they should create one. Personal content and communication should be stored on personally-owned devices or within personally-owned accounts.

Offices and Student Organizations can request accounts by contacting the Technology Help Desk.

Alumni generally don’t have Norse Apps accounts, except during a brief window after they’ve left Luther or if they were grandfathered into an email-only account. We cannot make accounts for Alumni who don’t already have one. Alumni who need to uncouple their old Luther email from a third-party service should contact the Technology Help Desk.

Accessing Norse Apps

Visit mail.luther.edu or any Google sign-in page. Alternatively, you can use the URLs for specific services, like accounts.google.com, mail.google.com, or drive.google.com.

Your username is your Norse Key username followed by “@luther.edu”, and your password is your Norse Key password.

The first time you sign in, you’ll need to set up at least one multi-factor authentication method. If you’re a student, employee, or emeriti, see our MFA page for more information and setup help; all other accounts, see our 2-Step Verification page.

Trouble signing in

If you can’t get past the initial sign-in, you might be typing your password or username incorrectly or need to reset your password. Make sure you’re signing in with your Norse Key followed by @luther.edu, that you don’t have Caps Lock enabled, and that there are as many typed characters as there are in your password.

If you’re told that your account can’t be found, there is a possibility that your account has been deleted or is no longer active. You can contact the Technology Help Desk for more information. Accounts that have been deleted or are no longer active may still be recoverable for a short window of time.

If you’re still having trouble, see our guide to Signing in to Luther Services.

Requesting an email alias

Norse Apps users may request an email alias in addition to their normal @luther.edu address. An email alias gives your Luther email inbox another address through which mail can be sent and delivered. Email aliases are helpful for various reasons, including simplification for the sake of networking (e.g. john.smith@luther.edu vs smitjo01@luther.edu). Email aliases only serve as another address through which mail can be sent and delivered, and don’t affect how your name appears in any other context.

Visit the email alias page to learn more.

Name changes

If you’ve changed your name or it’s misspelled throughout Luther systems, then our Change Your Personal Information guide can help. If you simply want to change how your name appears within Norse Apps, you’re able to change your own display name.

Further help

If you would like help using specific services, the best resources are either Google’s own tutorials or the Technology Help Desk.

What happens to my account when I leave Luther

Students who graduate lose access to their account approximately on December 1 of their graduation year. For example, the entire Class of 2024 loses access on December 1, 2024. The date is the same for all graduates within a given academic year, regardless of whether they were Fall, J-Term, Spring, or Summer Session graduates. Learn more at our Transitioning Digital Services for Graduating Seniors page.

Students who don’t graduate lose their Norse Apps account, but will have at least 1 year to complete their transition and backup their data. Non-graduates are notified before losing access. Learn more at our Transitioning Digital Services for Non-Graduates page.

Staff and non-emeritus faculty accounts are closed at the end of their employment. You can request a 30 day extension using this webform. Employees are required to have personal email accounts and take care during employment to separate work and personal content.

Emeritus faculty currently retain access for their account due to their continuing contributions to the college. As with all faculty, we recommend that you create a personal email account and take care during your employment to separate work and personal content.